BWI transfer questions, answered

Send dispatch the itinerary: flight number, pickup and drop-off addresses in full, passenger count, luggage count, preferred pickup method, and any intermediate stops. The quote is built against that specific itinerary rather than a generic distance calculation, which is why the detail matters. Requests are answered around the clock, and for anything unusual dispatch will come back with a question rather than guessing.

For a routine midday transfer, the same morning is usually workable. For a pre-dawn departure, an unsociable-hour arrival, a Sprinter, or anything during a busy period, book several days ahead. Availability rather than price is the constraint, quotes are fixed and do not rise closer to the date, so there is no financial reason to wait, only a risk of the vehicle you wanted being committed elsewhere.

No. Quotes are fixed at booking and do not move with demand, weather, or how many flights land at once. That is the structural difference from app-based pricing, and it is the reason a corporate finance team can budget against a ground transportation figure. If a material change to the itinerary affects the fare, it is confirmed with you before it applies.

Hourly floors are published rather than held back until an inquiry: sedan from $120 per hour, SUV $150, S-Class $230 and Sprinter $240, with a three-hour minimum on hourly hire. Point-to-point airport transfers are quoted for the journey rather than by the hour. Full detail, including the waiting policy, is on the rates page.

Because an hourly booking commits a specific vehicle and chauffeur to you for a block of time, during which they are not available for other work, and the vehicle also has to travel to you and away again. For most itineraries that genuinely suit hourly hire, a day of meetings, a multi-stop corridor trip, an event evening, three hours is close to what the day needs anyway. For a single transfer, point-to-point pricing is cheaper and is the right structure.

Point-to-point for a single pickup and drop. Hourly once the day has roughly three or more movements, because at that point one vehicle waiting between commitments costs less than several vehicles each traveling to you, and an overrunning meeting moves the schedule rather than requiring a re-booking. Describe the whole day to dispatch and you will get a straight answer on which is cheaper for your specific itinerary.

Cancellation terms are confirmed with your quote and vary by trip type, because a Sprinter committed for a group movement and a sedan booked for a short transfer are not the same commitment. Contact dispatch as early as possible if plans change; early notice is almost always workable and late notice is where terms start to matter.

Yes. Timing changes, address changes and vehicle changes are all handled by dispatch, and for flight-tracked bookings a delay is handled automatically without you doing anything. Changes that materially alter the itinerary, a different vehicle class, additional stops, a substantially longer journey, may adjust the quote, and that is confirmed with you before it applies rather than appearing afterwards.

Executive sedans, the Mercedes S-Class, premium SUVs and Sprinter vans. The class is assigned by itinerary, passenger count and, more often the deciding factor, luggage volume. Full descriptions and capacity guidance are on the fleet page.

Tell dispatch the bag count rather than the passenger count. The boot is the constraint in almost every case: three adults with hand luggage fit a sedan comfortably, while two adults with four large cases do not. Anything unusual in shape, golf clubs, skis, instruments, medical or production equipment, should be named specifically rather than counted as a bag.

Capacity is identical; both take up to three passengers with two large cases. The S-Class is a presentation choice rather than a space one, and it earns the difference when the person being collected is a client, a board member or a senior candidate and the vehicle is part of the impression your company is making. For routine travel it is unnecessary and dispatch will say so.

Yes, fitted before the vehicle leaves, provided the age and weight of each child is given at booking. The correct seat type depends on both, so a general request for a seat is not sufficient. Bear in mind that pushchairs and children's equipment consume real boot space and frequently push a family booking up a vehicle class.

A folding manual wheelchair fits most SUV cargo areas alongside a reduced number of cases. A powered wheelchair or a mobility scooter generally requires a Sprinter and sometimes advance arrangement depending on the specific equipment. Describe the item by type and approximate size at booking so the right vehicle is assigned rather than discovered to be wrong at the curb.

For five or more passengers, almost always. It is usually cheaper once both vehicles would be committed for the same journey, it removes a second set of timing to coordinate, and it eliminates the possibility of half the party arriving while the other half sits behind an incident. It also means the group arrives together, which matters for cruise embarkation and for teams heading into a meeting.

Enough to cover normal baggage claim and, for international arrivals, customs processing. The full waiting policy is set out on the rates page. The principle is that time lost to a delayed flight is not charged, because tracking meant the chauffeur was not sitting there for it. Time lost for other reasons is treated differently, and the terms are stated up front rather than discovered afterwards.

For meet-and-greet, they are inside baggage claim with a name board. For curbside, you will have the vehicle description and the chauffeur's contact details before you land, and the exact door is confirmed by message once you are on the ground. For an FBO pickup they are in the lobby. In all cases the arrangement is agreed before you travel rather than worked out on arrival.

Call dispatch. Timing changes on the day are routine and are handled directly. For flight-tracked bookings, a delay needs no action from you at all. For a change of plan on the ground, a meeting that ran long, an earlier finish, a decision to stop somewhere, the earlier dispatch knows, the more easily it is accommodated.

Ninety minutes before a domestic departure at the terminal, and two to three hours for international. Those figures are about check-in and security throughput and do not shrink because you live nearby. The drive is added on top and varies by origin and time of day. Dispatch checks conditions before departure and will recommend an earlier pickup when there is reason to.

Gratuity handling is confirmed with your quote so there is no ambiguity at the end of the trip. Asking about it at booking rather than at the curb is the sensible approach with any operator, since practice varies across the industry and the moment of arrival is a poor time to be working it out.